Refund policy

Last updated: 23 Aug 2026

Thank you for shopping at Workhound Aviation. We want you to be fully satisfied with your purchase. This Refund Policy explains how returns, refunds, and exchanges work for orders placed through our store.

Return Window

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging with any tags or labels attached. Proof of purchase (order number or confirmation email) is required for all returns.

Return Shipping

If you're returning an item because it arrived damaged, defective, or incorrect, Workhound Aviation covers the cost of return shipping and will provide a prepaid return label.

For all other returns (such as a change of mind or an incorrect size selection), the customer is responsible for return shipping costs. We'll provide return instructions once your request is approved; you may use any trackable shipping method to send the item back.

How to Start a Return

To begin a return, contact us at workhound@outlook.com with your order number and the reason for the return. We will review your request and, if approved, send you return instructions, including a prepaid shipping label if the return qualifies for free return shipping.

Non-Returnable Items

Some items cannot be returned, including:

Disposable or single-use items that have been opened or used (such as disposable gloves)
Items marked as final sale at the time of purchase
Gift cards

If you have questions about whether a specific item is eligible for return, contact us before placing your order or before initiating a return.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, contact us at workhound@outlook.com within 30 days of delivery with your order number and photos of the issue. We will arrange a replacement, exchange, or full refund at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.

Exchanges

If you'd like to exchange an item for a different size, color, or product, the fastest way is to return the original item for a refund and place a new order once your return is accepted.